Privacy Policy

1. Information we collect

• Account data: name, email, password (stored securely by our auth provider), workspace name, and billing status.
• CRM data: leads, contacts, notes, pipeline stages, tags, and activity you enter in the app.
• WhatsApp data: phone numbers, message content, and thread metadata when you connect WhatsApp.
• Technical data: IP address, browser type, device information, and usage logs for security and reliability.
• Payment data: processed by PayPal; we store subscription IDs and plan status, not full card numbers.

2. How we use information

• Provide, maintain, and improve the Service.
• Authenticate users and enforce security.
• Process subscriptions and send transactional emails (verification, invites).
• Power AI features you enable (message context is sent to our AI provider to generate replies).
• Comply with law and respond to lawful requests.

3. Sharing

We do not sell your personal information. We share data only with:

• Service providers (hosting, database, email, AI, payments) who process data on our behalf under contractual obligations.
• Your direction — e.g. when you use lead capture forms or WhatsApp to contact your customers.
• Legal requirements when required by law or to protect rights and safety.

4. Data retention

We retain account and CRM data while your subscription is active. If you cancel, we may retain certain records for backup, dispute resolution, or legal compliance, then delete or anonymize data when no longer needed.

5. Security

We use industry-standard measures including encryption in transit, access controls, and isolated workspaces per company. No method of transmission or storage is 100% secure.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact support@yoyocrm.io to make a request. California residents may have additional rights under the CCPA.

7. International users

If you access the Service from outside the United States, your information may be processed in the U.S. or other countries where our providers operate.

8. Children

The Service is not intended for users under 18.

9. Changes

We may update this policy by posting a new version on this page. Material changes will be indicated by updating the effective date. See also our Terms of Service.